Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for pre-booked telephone appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have a new, continuous cough and/or high temperature, please do not attend your appointment

NHS coronavirus advice Attending your appointment

If you've been attacked

When you are working as a sex worker, you should agree with the client what services you will offer. This is called consensual sex.

It’s not OK for a client to have sex with you in any way that you did not agree to.

Examples of this would be:

  • removal of a condom
  • agreeing to have vaginal sex and the customer tries to have anal sex with you

If anyone makes you complete a service you have not agreed to or forces you to have sex against your will, this is rape or sexual assault.

There is no right or wrong way to respond to sexual violence. When your safety has been violated, it is important that you begin to feel safe again and able to make your own decisions. We will help and support you, whatever decision you make.


Safety Further information on rape and sexual assault Contact the SAFE project