What data do we collect?
We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.
We may collect and process the following data about you:
- Personal identification information, including the following, via online forms:
- Contact details such as phone number and email address
- NHS number
- Date of birth
- Demographic information, including the following, via online forms:
How do we collect your data?
You directly provide us with the data we collect via our website. We collect data and process data when you:
- complete an online form, for example to contact us, or when you use an online request or booking service
- use or view our website, via cookies installed on your device
There may be instances where somebody submits a form on your behalf or submits data relating to you, in which case we collect the data from that person or organisation.
How will we use your data?
We collect your data so that we can:
- respond to your queries
- provide you with booked appointments (or record cancellations of appointments)
- send you STI self-sampling kits
- send you your test results
How do we store your data?
We securely store the data submitted by you when you book or cancel an appointment, or when you request an STI self-sampling kit, on our own web servers.
We hold and process such information in accordance with the General Data Protection Regulation (GDPR) in conjunction with the Data Protection Act 2018. Your personal information will only be kept for as long as is necessary and will be destroyed in accordance with the Trust’s Record Management and Information Lifecycle Policy.
Your data may be retained for longer than usual on the Trust’s secure internal network if required for use by the receiving team or department.
Privacy policies of other websites
Cookies are text files placed on your computer or other device to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Cookies do not place viruses on your computer and cannot run programs.
Our cookies do not provide us with any private or personally identifiable information about you. All data that is gathered is anonymous.
For further information, visit the All About Cookies website.
|_ga||Two years||Google Analytics cookies used to track user activity (anonymously)|
|moove_gdpr_popup||–||Used to store cookie preferences|
|ASP.NET_SessionId||Default timeout after 20 minutes||Used to uniquely identify a browser session. Contains no patient identifiable information|
|_pk_id||13 months||Matomo analytics cookie, used to help us measure usage of the website.|
|_pk_ref||Six months||Matomo analytics cookie, used to help us measure usage of the website.|
|_pk_ses||30 minutes||Matomo analytics cookie, used to help us measure usage of the website.|
|_pk_cvar||30 minutes||Matomo analytics cookie, used to help us measure usage of the website.|
|_pk_hsr||30 minutes||Matomo analytics cookie, used to help us measure usage of the website.|
|_pk_testcookie||N/A, immediately deleted||Matomo analytics cookie, used to help us measure usage of the website.|
|mtm_consent / mtm_consent_removed||30 years||Matomo analytics cookie, used to help us measure usage of the website.|
|mtm_cookie_consent||30 years||Matomo analytics cookie, used to help us measure usage of the website.|
|matomo_ignore||30 years||Matomo analytics cookie, used to help us measure usage of the website.|
|matomo_sessid||14 days||Matomo analytics cookie, used to help us measure usage of the website.|
For further information on Google Analytics cookies, please visit the Google Analytics page on cookie usage.
For further information on Matomo analytics cookies, please visit the Matomo cookies FAQ page.
How to manage cookies
You can set your browser not to accept cookies, and you can remove cookies that have already been installed. However, this may mean that some parts of our website won’t work correctly.
The Google Analytics opt-out browser add-on may help if you would like to prevent Google Analytics cookies from being installed.
This website will not share any personal information with third parties, except where specified by this policy.