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Privacy policy

Umbrella’s services are provided by University Hospitals Birmingham NHS Foundation Trust. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

This privacy policy applies to the following websites belonging to University Hospitals Birmingham NHS Foundation Trust (UHB):

  • umbrellahealth.co.uk
  • appointments.umbrellahealth.co.uk
  • kits.umbrellahealth.co.uk

What data do we collect?

We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.

We may collect and process the following data about you:

  • Personal identification information, including the following, via online forms:
    • Name
    • Contact details such as phone number and email address
    • NHS number
    • Date of birth
  • Demographic information, including the following, via online forms:
    • Age
    • Ethnicity
  • Data relating to your usage of our website, via the use of cookies

How do we collect your data?

You directly provide us with the data we collect via our website. We collect data and process data when you:

  • complete an online form, for example to contact us, or when you use an online request or booking service
  • use or view our website, via cookies installed on your device

There may be instances where somebody submits a form on your behalf or submits data relating to you, in which case we collect the data from that person or organisation.

How will we use your data?

We collect your data so that we can:

  • respond to your queries
  • provide you with booked appointments (or record cancellations of appointments)
  • send you STI self-sampling kits
  • send you your test results

How do we store your data?

We securely store the data submitted by you when you book or cancel an appointment, or when you request an STI self-sampling kit, on our own web servers.

We hold and process such information in accordance with the General Data Protection Regulation (GDPR) in conjunction with the Data Protection Act 2018. Your personal information will only be kept for as long as is necessary and will be destroyed in accordance with the Trust’s Record Management and Information Lifecycle Policy.

Your data may be retained for longer than usual on the Trust’s secure internal network if required for use by the receiving team or department.

Privacy policies of other websites

Our privacy policy applies only to our website. Our website contains links to other websites. If you click a link to another website, you should also read the privacy policy for that site.

Cookies are text files placed on your computer or other device to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Cookies do not place viruses on your computer and cannot run programs.

Our cookies do not provide us with any private or personally identifiable information about you. All data that is gathered is anonymous.

For further information, visit the All About Cookies website.

How do we use cookies?

This website only uses cookies that are essential to its use, or which record your use of the website to help us understand how it’s used.

Our cookies

CookieExpiration timeDescription
_gaTwo yearsGoogle Analytics cookies used to track user activity (anonymously)
_gatOne minute
_gid24 hours
moove_gdpr_popupUsed to store cookie preferences
ASP.NET_SessionIdDefault timeout after 20 minutesUsed to uniquely identify a browser session. Contains no patient identifiable information

For further information on Google Analytics cookies, please visit the Google Analytics page on cookie usage.

Our forms may ask you to complete a reCAPTCHA field. reCAPTCHA helps with website security by preventing malicious computer programmes from submitting form data. Using reCAPTCHA may install additional cookies on your device. For further details, please see Google’s privacy policy.

How to manage cookies

You can set your browser not to accept cookies, and you can remove cookies that have already been installed. However, this may mean that some parts of our website won’t work correctly.

The Google Analytics opt-out browser add-on may help if you would like to prevent Google Analytics cookies from being installed.

This website will not share any personal information with third parties, except where specified by this policy.

Changes to our privacy policy

Our organisation keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 September 2021.