Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for pre-booked telephone appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have a new, continuous cough and/or high temperature, please do not attend your appointment

NHS coronavirus advice Attending your appointment

Human trafficking

Human trafficking is the trade of humans, usually for the purpose of forced labour, sexual slavery, or commercial sexual exploitation.

Trafficking does not always mean moving people between different countries – it can mean being moved around within the same country. Trafficking is illegal under the Modern Slavery Act 2015.

This Act makes it clear that victims of human trafficking should be protected and supported.

If you answer yes to any of the following, you may have been trafficked.

  • Have you been brought to the UK against your will?
  • Have you been brought to the UK but these promises have been broken?
  • Are you receiving the money that you’re earning or are you being forced to give the money to someone else?
  • Is someone forcing you to see more clients than you originally expected?
  • Is someone forcing you to have unprotected sex or have sex in a way that you do not want to?

If you or anyone you know is or you suspect has been a victim of trafficking you can contact the SAFE Project, the Salvation Army or Hope for Justice for help and support.


Contact the SAFE project Salvation Army Hope for Justice