Coronavirus information for patients

Whittall Street Clinic remains open for Umbrella patients although we are not able to see any walk-in patients during this time. Other Umbrella clinics are currently closed.

If you have symptoms of an STI, need emergency or routine contraception, or have any sexual health concerns and need to speak to somebody, please call 0121 237 5700 (9:00–16:30, Monday to Friday).

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have a new, continuous cough and/or high temperature, please do not attend your appointment

Coronavirus advice


The SAFE Project will support those working in the sex industry to report violence, attacks and incidents through our local ugly mug scheme, which is part of the National Ugly Mug (NUM) scheme.

An “ugly mug” is anyone whose behaviour you feel is unacceptable. It may be a client, a member of the public, or another sex worker.

National Ugly Mugs

Safe can provide information and advice for sex workers in all sectors; we can provide free personal safety alarms, up to date ugly mug alerts and emotional support to help you.

If you've been threatened, raped or assaulted, stalked or harassed, blackmailed, had online abuse or outing, you can talk to an outreach worker who will take details if you feel able to discuss it, and who will offer you advice and support.

By completing an ugly mug report you can increase the chance of the ugly mug being brought to justice and help keep other sex workers safe.

You can sign up to NUM yourself, which allow you to receive alerts from other sex workers in your area. National Ugly Mugs also has an email checker and a phone number checker.

If you don’t want to sign up to the NUM, you can receive alerts from the SAFE Project team.

Contact the SAFE project