Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell or taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment


The SAFE Project will support those working in the sex industry to report violence, attacks and incidents through our local ugly mug scheme, which is part of the National Ugly Mug (NUM) scheme.

An “ugly mug” is anyone whose behaviour you feel is unacceptable. It may be a client, a member of the public, or another sex worker.

National Ugly Mugs

Safe can provide information and advice for sex workers in all sectors; we can provide free personal safety alarms, up to date ugly mug alerts and emotional support to help you.

If you've been threatened, raped or assaulted, stalked or harassed, blackmailed, had online abuse or outing, you can talk to an outreach worker who will take details if you feel able to discuss it, and who will offer you advice and support.

By completing an ugly mug report you can increase the chance of the ugly mug being brought to justice and help keep other sex workers safe.

You can sign up to NUM yourself, which allow you to receive alerts from other sex workers in your area. National Ugly Mugs also has an email checker and a phone number checker.

If you don’t want to sign up to the NUM, you can receive alerts from the SAFE Project team.

Contact the SAFE project