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Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Services for commercial sex workers (SAFE)

The SAFE project is a sexual health service for people who work, have worked or may start working in the commercial sex industry across Birmingham and Solihull. SAFE offers a safe space to talk about anything which impacts on your health and well-being, and work. We aim to reduce the harm associated with sex work and to empower positive choices.

SAFE works with a number of partner agencies, so we can put you in touch with the right people to offer the help and support you need. However, our service is completely confidential and we will not discuss anything you tell us with any other services if you don’t want us to.*

* There may be exceptional circumstances when we need to involve other agencies without having to ask your consent, for example if we think you or somebody else is in danger.