FAQS Locations Call Email


Coronavirus information for patients

Our clinics are open for telephone, pre-booked and walk-in appointments. (Our Hawthorn House and Whittall Street clinics do not currently offer walk-ins.)

If you have any symptoms of COVID-19, or if you’ve tested positive for COVID-19 in the last 10 days, please do not attend your appointment.

Please note, as a healthcare provider, we are still practising social distancing, hand sanitising and mask wearing at Umbrella clinics.

Arriving at the clinic

Please wear a clean mask or cloth face covering to come into the clinic. If you do not have one, we can give you a mask when you arrive.

Please do not bring visitors with you, to ensure that we can maintain social distancing. (Under-18s may be accompanied by one adult in the clinic.)

We ask that you arrive 15 minutes before your appointment time, but no earlier as space is very limited.

Inside the clinic

Please clean your hands with the hand sanitiser provided as soon as you arrive in the clinic.

Please stay at least two metres apart from others in the waiting area.

Please avoid touching your face. If you need to cough or sneeze, please do this into a tissue and bin it safely, then wash or sanitise your hands. If you don’t have a tissue, please cough or sneeze into your arm, and not your hand.

Getting in touch

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 during the following times.

Monday09:00 – 18:30
Tuesday10:15 – 18:30
Wednesday09:00 – 18:30
Thursday09:00 – 18:30
Friday09:00 – 16:30

Post-exposure prophylaxis after sexual exposure to HIV (PEPSE) is a type of medication that can be taken up to 72 hours after exposure to HIV to stop you becoming infected. If you require PEPSE, don’t delay in contacting us during opening hours. (Outside opening hours, please attend your nearest A&E department.)