Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Are you a man who has sex with men?

There is an outbreak of hepatitis A, mostly among men who have sex with men. For information on how to avoid the infection, please see our page on hepatitis A.

Hepatitis A

Gay and bisexual men, and other men who have sex with men (MSM), should be able to enjoy long, healthy lives and have respectful and fulfilling social and sexual relationships.

Umbrella is here to support your sexual health. We want to help you stay safe by significantly reducing the number of new HIV infections.

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Steering clear

Where possible, we want to help you stay free of HIV altogether.

How to avoid HIV

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Get tested now

Sometimes things happen which can put you at risk. If in doubt, get checked out.

HIV testing

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Is it too late?

If you’ve had unprotected sex with somebody who might have HIV, find out about PEPSE and how fast action might stop you becoming infected.


How else can we help?

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Keep sex healthy

There’s more to sexually transmitted infections (STIs) than avoiding HIV. Which STIs should you be worried about? How can you avoid them?

More about STIs

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Talk to us

We’re not here to judge, take your money or share your details with anyone else. Find out more about our free and confidential services for everyone.

Our services

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Get more support

Umbrella doesn’t stop at sexual health. Our partners can help with issues ranging from alcohol and substance misuse to mental health and sexual violence (and lots in between).

Our partners

Hepatitis B

Hepatitis B

If you have sex with other men, you could be at risk of catching hepatitis B. Find out more about vaccination and testing.

Hepatitis B