Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell or taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Informing your partners of HIV (contact tracing)

​​HIV can cause serious health problems if untreated and early diagnosis is crucial in improving long-term outcomes.

Treatment of HIV is our responsibility – and so is prevention of its spread. It is for this reason we have trained staff to perform partner notification.

If you are diagnosed with HIV, we can support you in contacting your partner(s) and informing them that they may be at risk of HIV too, without naming you. You need to leave your partner(s) name, age, and contact details (preferably mobile number) with the health advisors.

Some patients may choose to inform their partners themselves. In that case, our health advisors will contact them after a few weeks to confirm the partner(s) have been informed. This is to ensure we have fulfilled our duty.

We believe that letting our health advisors contact your partner(s) is the most convenient way for you; in that case, we do not need to contact you again. Remember, we will never disclose your identity to your partner(s) without your permission.

Informing partners of their risk of HIV is a sensitive issue. Attitudes to HIV partner notification can vary between and within different communities, but stigma around HIV, fear of reputational damage and fear of criminalisation are the things that most people worry about.

Our health advisors can help you with this task. Remember, they can contact your partner(s) and inform them that they may be at risk of HIV, without naming you.