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What to expect at our clinics

On arrival

When you arrive, please go to the reception desk where a member of our team will be able to help you.

If you booked an appointment

Please arrive 10 minutes before your appointment time. If you have a booking reference number, please bring it with you. (This number should have been sent to you via text message when you booked the appointment.)

You may be directed to one of our kiosks to register for your appointment.

Please note that if you arrive more than 10 minutes late for your appointment you may not be seen.

If you didn’t book and are coming for a walk-in appointment

If you do drop in, please go to the reception desk where the receptionist will be able to check that we have an available slot for you.

Please note that walk-in appointments are only available at designated clinics. To find a clinic which offers walk-in appointments, please use our service locator.

Other locations

Please note, this page explains what you can expect when you attend an Umbrella clinic. Many of our services are also available for free from Umbrella pharmacies, without an appointment, and from GPs.

To find a location to suit you and to see which services they offer, please see our service locator.