Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Services we don't offer

There are many services Umbrella can’t provide. For example, we can’t fix your bike or help with the decorating. However, there are many healthcare and social services we get asked about which we think it’s worth mentioning we can’t deliver.

We don’t provide any of the following services, but we’ve mentioned where you might be able to get help.

Service Where to get help
Accident and Emergency Find an A&E department
Antenatal care (care during pregnancy) Speak to your GP, who will arrange for you to see the midwife and other specialists who will be able to look after you during pregnancy
Blood type (blood group) Tests for blood groups are not routinely offered on the NHS. Your blood group will be tested if you give blood, have an operation, donate an organ for transplant, donate blood, need a blood transfusion or are pregnant
Cervical screening (smear tests)

If you’re a woman aged 25 – 64 and you’re registered with a GP, you should receive a letter inviting you for a screening test. If you think your screening test is overdue, or if you’re not sure when your next test should be, please speak to your GP practice.

NHS Cervical Screening Programme

Colposcopy (procedure to find out whether a woman has abnormal cells on or in her cervix or vagina) A colposcopy is usually carried out in a hospital outpatient clinic. You will be referred by a doctor if they think you may need the procedure, e.g. if your cervical screening test shows abnormal cells
Dental care Please speak to your dentist
Ear syringing Speak to your GP
Fertility treatment (for people who may be having problems getting pregnant) Speak to your GP
Flu jabs (influenza vaccination) Speak to your GP
Hepatitis vaccination for work purposes Speak to your GP
Housing Benefit How to claim housing benefit
Human papilloma virus (HPV) vaccination The HPV vaccine is offered to girls aged 12 and 13 as part of the NHS childhood vaccination programme
Pill to delay your period Speak to your GP
Telephone consultations Find the right service for you Find clinics and pharmacies
If you have a non-life-threatening medical emergency, please call the NHS 111 service (dial 111)
Termination of pregnancy (abortion)

See our page on referrals for termination of pregnancy for details of where to get help.

Termination of pregnancy referrals

Travel vaccinations Speak to your GP