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Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Services for under-16s

If you are under 16 you can come to any Umbrella clinic to use our services. We’re happy to see people of any age – even those who are below the legal age of consent and thinking about having sex.

Anything you tell us in clinic will be kept confidential. This means that we will not share the information you give us with anyone unless we feel there is a reason to be concerned about your safety and well-being.

If we need to share information with other professionals, we will try to inform you before passing on any of your details.

Underage sex Are you under 25? Confidentiality