Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

STI self-sampling kits

Request a self-sampling kit now How to take and return your samples Getting your results

STI kit availability and delivery

  • Due to high demand, kits are currently restricted to one per patient per month
  • Please allow up to 21 days for your self-sampling kit to arrive
  • If your kit does not arrive within 21 days, or if you require any other sexual health advice, please contact us
  • STI kits are only available for home delivery and collection from pharmacy. STI kits are not available for collection at Umbrella clinics

Contact us

If you're aged 16 or over and living in Birmingham or Solihull, you can request a free sexually transmitted infection (STI) self-sampling kit. You can use the kit to take your own samples at home and send them back to us for free. We’ll test your samples and let you know the results by phone or text message for free.

Did we mention it’s free?

What we test for

All kits allow us to test for:

  • chlamydia
  • gonorrhoea
  • HIV
  • syphilis

For men who have (or have had) sex with other men, hepatitis B is included.

How it works

1. Answer a few short questions

2. Choose where to have your kit delivered *

3. Receive your kit

4. Follow the instructions to take your samples

5. Return your samples in the pre-paid package

6. Receive the results of your STI test by phone or text

* You can have your kit delivered to your home or another address

Request a self-sampling kit now How to take and return your samples Getting your results

For further information on sexually transmitted infections, please see our STI pages.

Information on STIs