Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Psychosexual services

Sexual problems can impact anyone at any stage in life, and you don’t have to be in a relationship to experience these issues.

Sometimes the way we think about sex can have a negative effect on our sexual performance.

If you experience any of the following, or find your sex life is being affected by other psychological issues, we may be able to offer you psychosexual therapy:

  • Premature ejaculation or rapid ejaculation – inability to control ejaculation (“coming” too soon)
  • Delayed ejaculation or absent ejaculation – difficulty in reaching ejaculation
  • Erectile dysfunction (impotence) – inability to get or keep an erection
  • Impaired sexual interest – no interest in sex, causing concern in the individual
  • Impaired arousal – difficulty in becoming sexually aroused
  • Orgasmic dysfunction or anorgasmia – finding it difficult to reach orgasm despite adequate sexual stimulation
  • Dyspareunia – pain when starting or having sexual intercourse
  • Vaginismus – not being able to tolerate any vaginal penetration

Psychosexual therapy services are offered at Umbrella’s Whittall Street Clinic.

You will need to be a Birmingham or Solihull resident to access our psychosexual clinic.

If this is a service you are interested in, please speak to your GP or to a doctor or nurse at one of our clinics.

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