Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Pregnancy testing and advice

Think you might be pregnant? Not sure what to do next?

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You can buy do-it-yourself pregnancy testing kits from pharmacies and supermarkets. They can give a quick result, and you can do the test in private. A range of tests is available. The way they work varies, so check the instructions first.

Umbrella clinics offer free pregnancy tests for people who are worried they might be pregnant and would like further information and advice.

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Your GP can also offer advice on pregnancy testing.

You can carry out most pregnancy tests on a sample of urine from the first day of a missed period. If you're pregnant, this is about two weeks after conception. Some very sensitive pregnancy tests can be used even before you miss a period, from as early as eight days after conception.

You can do a pregnancy test on urine collected at any time of the day. It doesn't have to be in the morning. Collect the urine in a clean, soap-free, well-rinsed container.

All pregnancy tests detect the hormone human chorionic gonadotrophin (hCG) which starts to be produced around six days after fertilisation.

Home pregnancy tests are not always reliable. If you get a negative result and still think that you're pregnant, wait a week and try again, or visit your GP or Umbrella clinic.

A positive test result is almost certainly correct. A negative result is less reliable. If you get a negative result and still think that you're pregnant, wait a week and try again, or see a GP.

If you're pregnant and want to continue with the pregnancy, contact your GP or a midwife to start your antenatal care.

If you're not sure about continuing with the pregnancy, you can discuss this confidentially with a healthcare professional. Your options are:

  • continuing with the pregnancy and keeping the baby
  • terminating the pregnancy (having an abortion)
  • continuing with the pregnancy and having the baby adopted or fostered

As well as a GP or a nurse at your GP surgery, you can also get accurate, confidential information (even if you’re under 16) from your local Umbrella clinic.

While Umbrella doesn't perform termination of pregnancy, some of our clinics may be able to refer you to a specialist service that does.

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