Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

GP services

Did you know that many GP practices offer the following sexual health services? (Please see our service locator or contact your GP for details.)

  • Advice about a full range of contraception
  • Prescribing of contraceptives (some GPs offer contraceptive implants and intrauterine devices (IUDs or coils). Use our service locator to check which services are provided where)
  • Advice about emergency hormonal contraception (EHC or the "morning after pill") and prescribing where appropriate
  • Free condoms as part of a sexual health consultation (please contact the practice for details of their specific arrangements)
  • Advice about unplanned/unwanted pregnancy and referral for treatment
  • Advice about free pregnancy testing
  • Advice about sexually transmitted infections (STIs)
  • Referral for STI testing and treatment (some GPs offer STI testing, HIV testing, chlamydia treatment and STI treatment. Use our service locator to check which services are provided where)

Service locator

Not registered with a GP?

For advice and information about how to register with a GP, visit the NHS Choices website.

NHS Choices

Did you know that if you are not registered with a GP but live in Birmingham, certain GP practices will offer you some sexual health services? Please check our service locator for details.

Service locator