Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment


This page contains details of how to book, cancel or reschedule an appointment at our clinics. You don't need an appointment to visit an Umbrella pharmacy. For details of appointments at an Umbrella partner GP practice, please contact the GP practice directly.

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  • Please arrive 10 minutes before your booked appointment time for registration
  • Please note, if you arrive late for your appointment you may not be seen


Due to the coronavirus outbreak, our online booking system is currently unavailable. Apologies for any inconvenience. Please call us for further advice.

Give us a call

Don't want to use our online appointments system? Give us a call on 0121 237 5700 during the following times.

Monday 09:00 – 18:30
Tuesday 10:15 – 18:30
Wednesday 09:00 – 18:30
Thursday 09:00 – 18:30
Friday 09:00 – 16:30
Saturday 10:00 – 16:00

Not sure which service you need? It might be that you don't need an appointment at all.

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