Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Our services

  • Not sure which service you need?

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    Not sure which service you need?

  • Feeling lost?

    Find clinics and pharmacies near you.

    Feeling lost?

  • STI self-sampling kits

    Due to stock supply issues we are unable to provide STI self-sampling kits until further notice.

    STI self-sampling kits

  • Abuse survivors clinic

    The ASC is a dedicated clinic offering specialised services to support anyone aged 13 or over who has been affected by sexual violence or abuse at any time in their lives.

    Abuse survivors clinic

  • Alcohol and substance misuse

    Drink and drugs can make people feel less nervous, which might make having sex while drunk or high seem like a good idea.

    Alcohol and substance misuse

  • Free condoms

    Condoms are available for free from Umbrella clinics and pharmacies, and from some GPs.

    Free condoms

  • Confidentiality

    The Umbrella service is part of University Hospitals Birmingham NHS Foundation Trust (UHB).


  • Contraception services

    Umbrella clinics and pharmacies offer a range of free contraception, and you can get some forms of contraception for free from your GP.

    Contraception services

  • HIV testing

    If you're aged 16 or above and living in Bimingham or Solihull, you can request a free sexually transmitted infection (STI) self-sampling kit and get tested from home.

    HIV testing

  • Post-exposure prophylaxis after sexual exposure to HIV (PEPSE)

    If you’ve had unprotected sex – sex without a condom, or you used a condom and it broke – with somebody who you think might be HIV positive within the last 72 hours, you may be able to avoid infection by taking PEPSE.

    Post-exposure prophylaxis after sexual exposure to HIV (PEPSE)

  • Pregnancy testing and advice

    Think you might be pregnant? Not sure what to do next? Find the right service for you You can buy do-it-yourself pregnancy testing kits from pharmacies and supermarkets.

    Pregnancy testing and advice

  • Psychosexual services

    Sexual problems can impact anyone at any stage in life, and you don’t have to be in a relationship to experience these issues.

    Psychosexual services

  • Services for under-16s

    If you are under 16 you can come to any Umbrella clinic to use our services.

    Services for under-16s

  • Sexually transmitted infection (STI) services

    Umbrella offers a range of testing and treatment for sexually transmitted infections.

    Sexually transmitted infection (STI) services

  • Walk-in clinics

    Please be aware that the number of walk-in appointments is limited and these are offered on a first come, first served basis.

    Walk-in clinics

  • What to expect in clinic

    When you arrive, please go to the reception desk where a member of our team will be able to help you.

    What to expect in clinic

  • Appointments

    This page contains details of how to book, cancel or reschedule an appointment at our clinics.


  • Services we don't offer

    There are many services Umbrella can’t provide.

    Services we don't offer

  • FAQs

    Got a question? Look for answers here.