Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Testing for HIV

The only way to find out if you have HIV is to have an HIV test.

If you're aged 16 or above and living in Bimingham or Solihull, you can request a free sexually transmitted infection (STI) self-sampling kit and get tested from home. An HIV test is included.

STI self-sampling kits

All Umbrella sexual health clinics offer free HIV testing. Some GPs also offer HIV testing for their patients.

Find a clinic

For many patients, the service we offer is a blood test. Samples are sent to our laboratory and results are available within five working days.

For certain patients we can also offer a finger-prick test in the clinic, which returns a result within about 20 minutes. A doctor or nurse will advise whether this is suitable for you.

If your test is positive, we will refer you to a specialist HIV clinic at a hospital that is convenient for you to attend. The doctors at the hospital will be able to assess when you need to start taking antiviral tablets.

If you think you have put yourself at risk of HIV, you should seek medical advice and get tested. The earlier HIV is diagnosed, the earlier you can start treatment and avoid becoming ill. (It may be two weeks or more after exposure to the virus before a test provides accurate results.)

If you’ve had sex with somebody who may be HIV positive, you can reduce your chances of HIV infection by taking post-exposure prophylaxis after sexual exposure (PEPSE) within 72 hours of exposure to the virus.

If you’ve had sex with somebody who may be HIV positive within the last 72 hours, please visit Whittall Street Clinic or your nearest A&E department immediately.

PEPSE Find an A&E department


For testing purposes, we may need to know if your gender was different at birth, or if you are non-binary. The doctor, nurse or healthcare worker will discuss this with you.

See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets