Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

How do you catch HIV?

HIV is spread by sexual intercourse, including vaginal, anal and sometimes even oral sex. It's most commonly caught by having sex without a condom.

It can also be spread by sharing needles, receiving surgical treatment in countries where sterilization standards are low, and sometimes a mother can pass the virus onto her baby during the birth process or by breast feeding.

HIV is found in the bodily fluids of an infected person, which includes semen, vaginal and anal fluids, blood, and breast milk. It is a fragile virus and does not survive outside the body for long.

​HIV cannot be transmitted through saliva, sweat or urine.

The most common way of getting HIV in the UK is by anal or vaginal sex without a condom.

See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets