Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Post-exposure prophylaxis after sexual exposure to HIV (PEPSE)

PEPSE is a type of medication that can be taken up to 72 hours after exposure to HIV to stop you becoming infected.

If you’ve had sex without a condom, or if the condom broke during sex, you may be able to use PEPSE.

It is vital that this medication is given within 72 hours of the potential exposure to the virus, as the medication is not effective after this time. The earlier PEPSE can be given the better. If you’ve had sex with somebody who you think may be HIV positive within the last 72 hours, it’s important to get help straight away. Please don’t leave it until the 72 hours is up or nearly up.

PEPSE is available from our clinics during opening hours, or from your nearest A&E department.

Find a clinic Find an A&E department

What you need to know before starting PEPSE

  • The medication needs to be taken for one month after the initial dose to be effective
  • It can have unpleasant side effects, e.g. nausea, diarrhoea
  • If the medication does not work and HIV is diagnosed, we cannot use PEPSE in future to help treat HIV as you may be resistant
  • We will need to monitor you carefully during the month when you take the tablets and then for another three months afterwards

What happens if I need to have PEPSE?

  • If you have had a condom breakage during sex or have had unprotected sex with someone who is HIV positive, please attend Whittall Street Clinic (if it’s within opening hours) or your local A&E department immediately
  • The doctor will take a set of blood tests from you, to check for liver function, kidney function, blood count and may test for hepatitis B and syphilis
  • You will have an HIV test prior to starting treatment, as if you are already HIV positive, giving PEPSE may reduce the types of HIV medication we can give you in the future
  • The doctor will explain how to take the medication and ask you to sign to say you are happy to take it
  • You will be asked to attend a hospital outpatient appointment to ensure you are not having any problems with the medication
  • Once you have finished the month's course you will have an appointment for blood tests to check your kidney and liver function
  • After three months we will ask you to come back in for a final HIV test

PEPSE should never be thought of as a substitute for using condoms.

Be aware that if you have HIV we cannot give PEPSE to someone without them knowing your status. We would always recommend telling your partner before you have sex.