Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Emergency contraception

Emergency contraception can stop you becoming pregnant if you've had sex without using contraception, or if you think your contraception might have failed.

The two types of emergency contraception are the emergency contraceptive pill and the copper intrauterine device (sometimes called the coil).

Emergency contraceptive pill

There are two types of emergency contraceptive pill:

  • Levonorgestrel, which must be taken within three days (72 hours) of having unprotected sex
  • ellaOne, which must be taken within five days (120 hours) of unprotected sex


Levonorgestrel can be taken up to 72 hours after unprotected sex but the sooner it is taken, the more effective it is.

  • Levonorgestrel is 95% effective at preventing pregnancy if taken within 24 hours after unprotected sex
  • If taken between 25 and 48 hours after unprotected sex, Levonorgestrel is 85% effective
  • When taken between 49 and 72 hours after unprotected sex it is 58% effective at preventing pregnancy


If taken within 120 hours after having unprotected sex, ellaOne is almost 98% effective at preventing pregnancy.

Where to get the emergency contraceptive pill

You can get the emergency contraceptive pill for free at any of the following places, even if you're under 16:

  • Umbrella clinics
  • Umbrella pharmacies
  • Some NHS walk-in centres
  • Some accident and emergency departments

Find Umbrella clinics and pharmacies Find walk-in centres Find A&E departments

GPs can prescribe the emergency contraceptive pill.

If you're over 16, you can also buy the Levonorgestrel emergency contraceptive pill from most pharmacies. It costs around £25.

Copper intrauterine device (Cu-IUD)

Another method of emergency contraception is the copper intrauterine device (Cu-IUD). The IUD is a small device that is fitted in your uterus (womb) by a specially trained doctor or nurse. It is over 99% effective, but it needs to be fitted within five days (120 hours) after unprotected sex or up to five days after the earliest time you could have released an egg (ovulated).

The IUD can be fitted at:

  • an Umbrella clinic
  • some GPs

Find Umbrella clinics and GPs

Not sure which type of contraception is right for you? Worried because you've had sex without a condom? Let us help you choose the right option.

Find the right service for you

See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets