Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment


There are many different types of contraception, and some work better than others for different people. Some types (condoms) can help to stop the spread of sexually transmitted infections, but most just prevent pregnancy.

Umbrella offers free condoms and contraception at locations across Birmingham and Solihull, including our partner pharmacies.

  • Emergency contraception

    Emergency contraception can stop you becoming pregnant if you've had sex without using contraception, or if you think your contraception might have failed.

    Emergency contraception

  • Barrier methods

    Barrier methods of contraception work by physically stopping the sperm from fertilising the egg.

    Barrier methods

  • Short-acting methods

    Short-acting methods of contraception work by releasing hormones.

    Short-acting methods

  • Long-acting methods

    Long-acting reversible contraception (LARC) methods don’t rely on you remembering to take them, but they do need a trained doctor or nurse to administer or fit them for you.

    Long-acting methods

  • Permanent methods

    Permanent methods of contraception involve male or female sterilisation.

    Permanent methods

  • Natural family planning

    Natural family planning is when a woman works out when she’s in the most fertile phase of her monthly cycle, and avoids sex without contraception during this time.

    Natural family planning

  • Contraception FAQs

    Got a question on contraception? Get the answers here.

    Contraception FAQs

  • Contraception mythbusters

    Get the facts on contraception.

    Contraception mythbusters

Still not sure which type of contraception is right for you? Let us help.

Find the right service for you

See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets