Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Our staff

On a visit to one of our clinics, you might meet the following people.


Consultants manage our more complex patients and act as a source of expertise for the other clinic staff to refer to.


The doctors at our clinics treat and manage patients with symptoms, treat patients who require a contraceptive procedure and train other healthcare professionals who want to expand their skills and knowledge in sexual health.


Our nurses perform a number of different duties, depending on their skills and level of training.

Nursing staff examine patients, perform patient testing, discuss HIV tests, give test results and administer treatment for sexually transmitted infections (STIs).

Nurses can also prescribe contraception, including emergency hormonal contraception (also known as the morning-after pill), and perform contraceptive procedures, such as inserting implants or intrauterine devices (IUDs).

Some nurses are trained to deal with more types of treatment or testing than others, but all of our nurses are constantly training to add to their skills and gain further qualifications.

Health advisors

Our health advisors deal with partner notification (where consent has been given), and offer both pre-test and post-test discussion for HIV testing. They can help patients with complex or stressful problems, or with delivering difficult news.

Health advisors also see our younger patients to help to establish if there are any concerns or worries.


Our administration team includes our reception staff and medical secretaries, as well as finance, IT, education and management staff. The medical secretaries assist the consultants, doctors and the managerial staff to ensure we provide a high quality and responsive service. Administrative staff are responsible for the administration of patient attendance, including welcoming and registering patients. They work closely with doctors and nurses to ensure smooth running of the clinics.