Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Our partners

Afro-Caribbean Millennium Centre

The Afro Caribbean Millennium Centre was designed as a multi-faceted community enterprise.

The centre was specifically designed to enable a variety of training to be held on the premises. New Style Radio and the Frantz Fanon research unit are both based there.

The centre also acts as a welfare advice centre, gives free legal advice and holds a weekly senior citizens club.

Afro-Caribbean Millennium Centre website

Advocacy Matters

Advocacy Matters is a Birmingham-based charity which aims to provide vulnerable people with an independent advocate to ensure individuals are heard and that their rights, concerns and needs are acted upon.

Advocacy Matters website

Aquarius (for under-18s in Birmingham)

Aquarius helps people to overcome the harm caused by alcohol, drugs and gambling. Aquarius works closely with individuals, families and friends to lessen the impact caused by the behaviour of a loved one. Aquarius does not offer an adult service in Birmingham - support services are for under-18s only. Adult drug and alcohol services are provided by Change Grow Live.

Aquarius website

BHA for Equality in Healthcare

​BHA is the health and social care charity which exists to challenge health inequalities and support individuals, families and communities to improve their health and well-being.

BHA website

The Big Issue

The Big Issue Foundation is a charity which believes in a "hand up and not a hand out" that earning an income is a key step in a person’s journey towards stability and a better life.

The charity operates an open door policy and works with individuals who have made the first step to try and work themselves out of homelessness.

Big Issue website

Birmingham Careers Service

Birmingham Careers Service is a free and friendly support service providing careers information, advice and guidance to young people age 16 to 19 who are not in education, employment or training.

Birmingham Careers Service website

Birmingham Children’s Hospital

Located in Birmingham City Centre, Birmingham Children's Hospital (BCH) provides the widest range of children’s health services for young patients from Birmingham, the West Midlands and beyond.

BCH website

Birmingham Chinese Society

The Birmingham Chinese Society is a registered charity and is a service provider to the Chinese community in the Birmingham and West Midlands area.

Birmingham Chinese Society website

Birmingham City Council 18+ Care Leavers Service

The Children, Young People and Families 18+ Care Leavers Service provides support and resources to young people aged 18-21 who have been in local authority care.

18+ Care Leavers Service website

Birmingham City Council services for young people

Birmingham City Council's services for young people are all about working to support their learning and development towards adulthood.

Services for young people website

Birmingham Community Healthcare NHS Trust

Birmingham Community Healthcare NHS Trust (BCH Trust) provides high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. The Trust delivers services for adults, children, people with learning disabilities, those with rehabilitation needs, and dental services.

BCH Trust website

Birmingham LGBT

Birmingham LGBT's objectives are to raise awareness of the needs of lesbian, gay, bisexual and trans (LGBT) people in Birmingham and beyond, to advocate for their needs to the wider community and to promote opportunities to LGBT people in Birmingham and beyond to enable them to fully participate in the lives of their community.

Birmingham LGBT website

Birmingham Mind

The largest independent mental health charity providing services in and beyond the city of Birmingham’s boundaries.

Birmingham Mind website

​Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) provides mental health care to those people living in Birmingham and Solihull who are experiencing mental health problems.

BSMHFT website

Birmingham and Solihull Women's Aid

Birmingham and Solihull Women’s Aid supports women and children who are experiencing or who have experienced domestic abuse, i.e. abuse from a partner, ex-partner or family member. We listen, believe, and support.

Birmingham and Solihull Women's Aid website

Birmingham Voluntary Service Council

Birmingham Voluntary Service Council (BVSC) is the primary voluntary sector support organisation in the city, providing support to volunteers, voluntary groups and civil society in the largest single local authority area in Europe.

BVSC website

Birmingham Youth Empowerment Project

Birmingham Youth Empowerment Project's mission is to provide intensive case management, mentoring and educational services to young people who are at risk. The project strengthens young people's capacity to connect with family and the community, while laying the foundation for a healthy transition into adulthood.

Birmingham Youth Empowerment Project website

Birmingham YMCA

​Birmingham YMCA is a Christian charity working with people, especially the young, regardless of faith, race, ability or gender.

Birmingham YMCA website

CEOP Command

The National Crime Agency's CEOP Command (formerly the Child Exploitation and Online Protection Centre) works with child protection partners across the UK and overseas to identify the main threats to children and coordinates activity against these threats to bring offenders to account.

CEOP Command website

Change Grow Live (CGL)

Change Grow Live offers treatment and recovery services to support anyone experiencing difficulties with drugs and/or alcohol in a range of local community settings across Birmingham. Services are free and confidential.

CGL: drug and alcohol service

Chinese Community Centre

The Chinese Community Centre in Birmingham is a place where people come together to learn, share and offer opportunities for the well being, social care and cultural enrichment of others.

Chinese Community Centre website

Disability Resource Centre

The Disability Resource Centre's (DRC) mission is to support disabled people to take control of their own lives and to actively seek out opportunities to achieve their full potential as individuals in mainstream society.

DRC website

Freedom from Torture

The Freedom from Torture West Midlands centre opened in Birmingham in 2009 in response to the widespread dispersal of asylum seekers across the UK. Since then, staff at the centre have seen hundreds of survivors of torture living in Birmingham and the surrounding area for assessment and psychological therapy.

Freedom from Torture website


​Freshwinds offers free care and support to adults and children living with life-threatening and life-limiting illness, and individuals from socially excluded backgrounds.

Freshwinds website

Horizon Sexual Assault Referral Centre (SARC)

Horizon SARC provides people who have experienced rape and sexual assault within the West Midlands with support and advice to assist in their recovery.

Horizon SARC website

KIKIT Pathways to Recovery

​KIKIT Pathways to Recovery is a black minority ethnic specialist recovery-focused service that provides substance misuse support and family-centred interventions.

KIKIT website

Local Pharmaceutical Committee (LPC)

The LPC represents contractors on all matters to do with the NHS Community Pharmacy Contractual Framework and associated regulations.

LPC website


Loudmouth is an innovative theatre in education company running relationship and safeguarding programmes to support personal, social, health and economic education through interactive drama performances and workshops.

Loudmouth website

Midland Heart (Birmingham only)

Midland Heart is dedicated to making a difference to people in the greatest need through high-standard housing, care and support services.

Midland Heart website

Nash Dom CIC

Nash Dom CIC is a registered community interest company based within the UK. Its purpose is to provide services and support to the Russian-speaking refugee and immigrant community.

Nash Dom CIC website

​Nishkam Centre

The Nishkam Centre is one of the five centres for excellence founded by Guru Nanak Nishkam Sewak Jatha (GNNSJ), a Sikh faith-based organisation dedicated to nishkam sewa (active, selfless volunteering) to serve the common good.

Nishkam Centre website


The NSPCC helps children who have been abused to rebuild their lives, protects those at risk, and finds the best ways of preventing abuse from ever happening.

NSPCC website


RSVP offers empathetic services to support and inspire children, women and men who have been affected by sexual violence and abuse.

RSVP website

St Basils (16 – 25s)

St Basils works with young people aged 16 – 25 who are homeless or at risk of homelessness across the West Midlands region.

St Basils website

Salvation Army

The Salvation Army offers unconditional friendship, and practical help to people of all ages, backgrounds and needs.

Salvation Army (Birmingham Citadel) website


Sense is a national charity that supports and campaigns for children and adults who are deafblind or have sensory impairments.

Sense website

SIFA Fireside

SIFA Fireside works five days a week with some of the most vulnerable adults in society: those experiencing homelessness or who are vulnerably housed. Many of the people ​SIFA Fireside works with are affected by alcohol, facing mental and physical health problems or otherwise socially excluded.

SIFA Fireside website

Solihull Integrated Addiction Services (SIAS)

SIAS is a partnership between four organisations jointly responsible for the delivery of the drug and alcohol services in the borough of Solihull.

SIAS website

Solihull SUSTAiN

Solihull SUSTAiN provides support, development and representation for all voluntary and community sector organisations serving the people of Solihull.

Solihull SUSTAiN website

Summit House Support

Summit House Support's core work is with People living with and affected by HIV in Dudley and Sandwell.

Summit House Support website

Trident Reach People Charity

The Trident Reach People Charity is a people-first organisation which provides a range of services, from homeless services, to services for people with learning disabilities or mental health issues.

Trident Reach website

Women in Action in Today’s Society (WAITS)

WAITS supports women to address issues such as welfare benefits, employment and education, business development, resettlement, domestic abuse, isolation, health, crime and the fear of crime, and many more.

WAITS website