Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Sexually transmitted infection (STI) services

Umbrella offers a range of testing and treatment for sexually transmitted infections.

If you live in Birmingham or Solihull and are aged 16 or over you can request a free STI self-sampling kit. You can have a kit delivered to you, or you can collect one from a clinic or pharmacy. Instructions on how to take samples are included in the pack, and you can send your samples back for free in the pre-paid package. The samples will be tested and the results will be sent to you for free.

Request a self-sampling kit

All Umbrella clinics provide free testing for STIs, including chlamydia and HIV, as well as treatment if any tests are positive.

Some pharmacies can also provide chlamydia treatment.

Find clinics and pharmacies

If you would like further information on STIs, including the various types of infections and how we test for them, please see the section on STIs.


See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets