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Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Post-exposure prophylaxis after sexual exposure to HIV (PEPSE)

If you’ve had unprotected sex – sex without a condom, or you used a condom and it broke – with somebody who you think might be HIV positive within the last 72 hours, you may be able to avoid infection by taking PEPSE.

This medicine must be taken within 72 hours of the potential contact with HIV to be effective.

PEPSE is available from your nearest A&E department or from our clinics during opening hours.

More on PEPSE Find a clinic Find an A&E department