Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell or taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Confidentiality

The Umbrella service is part of University Hospitals Birmingham NHS Foundation Trust (UHB).

We offer a confidential service and will not share identifiable information about you with anyone without your permission unless we are legally required to do so, or if we believe that you or another person is in danger.

For further information on how we use and store your information, please speak to any member of staff or visit the UHB website.

UHB – how we use your information