Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

How do you treat HIV?

There is no cure for HIV but it is treatable. If we test you for HIV and the result is positive, we will refer you to a specialist HIV clinic that is convenient for you to attend. The doctors there will be able to assess when you need to start antiretroviral (anti-HIV) tablets.

Treatments for HIV are very good, and you should be able to lead a long and healthy life if the diagnosis is made early, before you become seriously ill. The earlier you are tested and HIV is diagnosed, the better the physical outcome.

AIDS is the final stage of HIV infection, when your body can no longer fight life-threatening infections. With early diagnosis and effective treatment, extremely few people with HIV will go on to develop AIDS.

See the FPA website for a range of downloadable leaflets on contraception and sexually transmitted infections.

View FPA leaflets