Our services
Our services FAQs
In general, no – we are legally required to keep your personal information safe, and to not share this with anyone else.
However, in certain cases – for example, if we’re worried about the well-being of a patient – we may share details with other agencies to ensure people get the help they need.
No, contraception provided by Umbrella is free.
You may also be able to get some forms of contraception for free from your own GP.
For removal of contraceptive implants in Birmingham and Solihull, please visit an Umbrella clinic.
Free condoms are available from Umbrella clinics and pharmacies, and from some GPs.
All Umbrella clinics offer HIV testing.
If you’re aged 16 or over and living in Birmingham and Solihull you can also request a free STI self-sampling kit, which allows you to get tested from home.
Free condoms are available from Umbrella clinics and pharmacies, and from some GPs.
Absolutely. We’re here to help people of any age with sexual health issues.
As you’re under 16 you will need to be seen by our clinical team at one of our clinics.
You can visit our clinic in the basement of Boots in Birmingham city centre without an appointment.
Appointments and walk-ins are available at other clinics.
Please note, walk-in appointments are available on a first come, first served basis.
If you’re already pregnant, please speak to your GP as soon as possible. They can arrange for you to receive the care you need during pregnancy (this is called antenatal care).
Umbrella can only help with other issues relating to sexual health. For example, if you’re pregnant but think you may have a sexually transmitted infection (STI), we can help with the infection but not your pregnancy.
There are many reasons why people can have trouble getting pregnant. Please speak to your GP, who can help you to find out if you do have a problem. Your GP will then be able to refer you for the help you need.
Umbrella can’t offer fertility treatment.
No, we don’t offer vaccinations for travel purposes. You would need to speak to your GP to arrange this.
Pregnancy tests are available to buy from pharmacies and supermarkets. You can do the test in private and get a quick result.
Your GP may be able to offer you a free pregnancy test. Please contact your GP to see if you’d like to see whether this is something they can provide.
Umbrella clinics offer pregnancy tests for people who are worried they might be pregnant and would like further information and advice.
We do treat genital warts. We recommend that you book an appointment so that a member of our clinical team can assess you and discuss your symptoms.
Please note that we may need to refer you to a specialist for treatment of internal genital warts.
Telephone: 0121 237 5000
Yes, but please note that availability is limited and we can’t guarantee that you’ll be seen if you arrive at clinic without booking an appointment (but if your sexual health need is urgent we will arrange for you to be seen by a doctor or nurse).
if you would rather book an appointment, you can do this using our online booking system.
Pregnancy tests are available to buy from pharmacies and supermarkets. You can do the test in private and get a quick result.
Your GP may be able to offer you a free pregnancy test. Please contact your GP to see if you’d like to see whether this is something they can provide.
All Umbrella clinics offer pregnancy tests for people who are worried they might be pregnant and would like further information and advice.
No, we don’t offer this service.
Some types of the contraceptive pill can help give you more control over your periods. For information on the contraceptive pill, please see our section on short-acting contraception.
Your GP is able to provide the contraceptive pill. We would recommend visiting your GP practice to get a repeat prescription.
Umbrella clinics can also prescribe contraceptive pills. However, you will need book an appointment so that one of our clinical team can assess you and discuss the best contraceptive for you.
Sorry, but we don’t offer telephone consultations at the moment.
A range of services are available from Umbrella clinics, pharmacies and GPs, so there are plenty of options for you to speak to somebody in person.
If you’re a woman aged 25 – 64 and you’re registered with a GP, you should receive a letter inviting you for a screening test. If you think your screening test is overdue, or if you’re not sure when your next test should be, please speak to your GP practice.
Yes, our online booking system allows you to cancel or rearrange appointments and to book follow-up appointments.
If you need to cancel or rearrage an appointment, please do this as soon as possible so we can offer the original appointment slot to somebody else.
To cancel or rearrange an appointment, you will need your booking reference number, and the time, date and location of the appointment.
Yes. We’re an NHS provider so, as long as you’re entitled to NHS services, you won’t be charged.
FREE STI kit
Take your own samples at home and return
them to us for testing, all for free…
Service locator
Need more help? Find local GPs, clinics and pharmacies to
provide further help and support…
Free condoms
Condoms are available for free from Umbrella
clinics and pharmacies, and from some GPs.