Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

Post-19 July, "hands, face, space" will continue to be maintained at all Umbrella clinics.

NHS coronavirus symptoms advice Attending your appointment

Coronavirus information for people attending appointments

We know that coming to an Umbrella clinic during the current COVID-19 pandemic might cause our patients some anxiety and worry. Umbrella clinics are run by University Hospitals Birmingham NHS Foundation trust. The NHS is here for you and we have your safety in mind. We have made some changes to our clinics to reduce the risks, so you might find things are different.

Please read the following guidance carefully before your visit. If you have any questions, please telephone the number on your appointment letter.

Please do not attend a clinic unless you have a pre-booked appointment.

Before your appointment

Please don’t come to the clinic if you are unwell with the symptoms of COVID-19 and can answer yes to either of the questions below, or if Government guidance states that you should be self-isolating. If this means you will not be able to attend your appointment, please call the number on your letter. We may be able to rearrange your appointment or carry it out by phone or video link.

  1. In the last 14 days, have you been diagnosed with COVID-19 or been in close contact with someone diagnosed with COVID-19?
  2. Have you or any of your close contacts developed any of the following new symptoms in the last 14 days?
    • a new continuous cough
    • a high temperature
    • a loss of, or change in, your normal sense of taste or smell (anosmia)

Arriving at the clinic

Please wear a clean mask or cloth face covering to come into the clinic. If you do not have one, we can give you a mask when you arrive.

Please do not bring visitors with you, to ensure that we can maintain social distancing. However, under-18s may be accompanied by one adult in the clinic.

We ask that you arrive 15 minutes before your appointment time, but no earlier as space is very limited.

Inside the clinic

Please clean your hands with the hand sanitiser provided as soon as you arrive in the clinic.

You will be met by a healthcare worker who will take your temperature and ask you some COVID-19 screening questions.

Please stay at least two metres apart from others in the waiting area.

Please avoid touching your face. If you need to cough or sneeze, please do this into a tissue and bin it safely, then wash or sanitise your hands. If you don’t have a tissue, please cough or sneeze into your arm, and not your hand.

By following the guidelines above, we can work together to help protect each other. Thank you.