Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday, Wednesday, Thursday: 09:00 – 18:30 / Tuesday: 10:15 - 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments. Walk-in appointments are available for those aged 19 and under only at our Umbrella at Boots (City Centre) clinic.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell/taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Are you under 25?

At Umbrella, we want people of all ages to stay happy and healthy. We know how great sex can be and we don’t want to put anyone off, but to carry on leading an enjoyable sex life, it’s important to avoid sexually transmitted infections (STIs).

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What is an STI?

You might have heard words like “chlamydia”, “sexually transmitted infection” and “STI”. We’ll help you to find out what these terms mean.

Types of STI

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"It won't happen to me"

Do you think sexually transmitted infections are things which only happen to other people? Think again – it could happen to you.

How to avoid STIs

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Be safe, be sure – get tested

If you’re having sex, there’s only one way to make sure you haven’t got an STI, and that’s to get tested.

STI testing

Sexual health isn’t just about avoiding infections. There are lots of other things to think about, including whether you’re ready to have children.

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Not ready to have kids?

Having children can be a truly wonderful thing, but it’s important to wait until you’re really ready. If you want to have sex without getting pregnant, it’s important to use contraception.


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"I'm worried I might be pregnant"

If you’ve had sex without using contraception, you might be pregnant. Our online questionnaire can help you find the right service.

Find the right service for you

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"I don't know where to turn"

Perhaps you’re worried because you’ve had sex without a condom. Or maybe you’re thinking about having sex and don’t want to get pregnant or catch an STI. Help’s just around the corner.

Find the right service for you

Sex can be a wonderful experience, but it’s important to make sure that you’re ready and that it happens on your terms.

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Do you really want to?

Nobody should try and touch you or have sex with you unless you want them to. We can help you to understand what it means to give consent to have sex.

Read about consent

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"Am I old enough to have sex?"

Even if you feel ready, it’s illegal to have sex if you’re under 16. It’s important to understand why this is, but being ready for sex isn’t only about what the law says.

Underage sex

Only you should control your sex life

Is somebody making you do things you don’t want to do with them or somebody else? Somebody could be exploiting you. We’ll help you find the help you need.

Sexual exploitation