Coronavirus information for patients

Our telephone line is open if you need to speak to somebody because you have symptoms of an STI, need emergency or routine contraception, or if you have any sexual health concerns. Please call 0121 237 5700 (Monday to Thursday: 09:00 – 18:30 / Friday: 09:00 – 16:30 / Saturday: 10:00 – 16:00).

Our clinics are open for telephone and pre-booked appointments only. We are not seeing walk-in patients at this time.

If you require PEPSE, don’t delay in contacting us during our opening hours. PEPSE can be taken up to 72 hours after exposure to HIV.

If you have any symptoms of coronavirus (a new, continuous cough, high temperature, loss of or change to your sense of smell or taste), please do not attend your appointment

NHS coronavirus symptoms advice Attending your appointment

Annual report

The success of the Umbrella service is measured in terms of our performance in supporting ten sexual health priority outcomes.

  1. Reducing under-18 conceptions
  2. Increasing chlamydia diagnoses in the 15–24 age group
  3. Reducing the late diagnosis of HIV
  4. Improving support for people vulnerable to, and victims of, sexual coercion, sexual violence and exploitation
  5. Providing better access to services for high risk communities
  6. Ensuring prompt access for earlier diagnosis and treatment
  7. Increasing the use of effective, good quality contraception
  8. Reducing the number of people repeatedly treated for STIs
  9. Reducing the number of abortions; repeat abortions under the age of 25
  10. Reducing the transmission of HIV, STIs and blood borne viruses (BBV)

You can find out how we've been performing against our objectives in the latest annual report, available to download below.